Istanbul Airport Passenger Services (IST)
Istanbul Airport offers a variety of passenger services designed to support different travel needs inside the terminal. These services focus on assistance, mobility, comfort, and smoother navigation rather than transportation or ticketing.
This page provides a general overview of the main passenger services available at Istanbul Airport. Each service is briefly introduced to help travellers understand its purpose, with detailed information available on the relevant service pages.
Available Passenger Services at Istanbul Airport
Istanbul Airport provides several passenger-oriented services designed to support travellers at different stages of their journey inside the terminal. These services address common needs such as guidance, faster navigation through procedures, mobility assistance, and comfort during waiting periods.
The services listed below are presented as a general structure to help passengers understand what type of assistance is available at Istanbul Airport. Each service serves a different purpose and is explained briefly, with detailed information accessible on the relevant service pages.
Meet & Greet Services
Meet & Greet services focus on personal assistance inside the terminal, offering guidance and support throughout key airport procedures. This service is designed for passengers who prefer a smoother and more controlled airport experience, especially in busy terminal environments. It is centered on orientation and assistance rather than priority-only access.
Fast Track Services
Fast Track services are intended to reduce waiting time at selected airport control points. This service provides access to dedicated lanes where available, allowing passengers to pass through certain procedures more efficiently. It is a time-saving option but does not include personal guidance or escorting inside the terminal.
Buggy Assistance
Buggy assistance supports passenger mobility within the terminal, particularly over long walking distances. It is commonly used by passengers with limited mobility, families, or those facing tight connection times. The service is focused on physical movement rather than procedural assistance.
Lounge Access Services
Lounge access services are designed to improve comfort during waiting periods at the airport. These services provide designated spaces for rest, refreshments, and a quieter environment before departure or during long connections. Lounge access is related to comfort and amenities, not navigation or assistance.
